Ozarks Healthcare receives Summit and Pinnacle Awards at 21st annual HealthCare Service Excellence Conference
Ozarks Healthcare was recently recognized through multiple awards at the 21st annual HealthCare Service Excellence Conference hosted earlier this month by Custom Learning Systems in La Jolla, California.
The Summit Awards are a North American wide recognition program established and managed by the HealthCare Service Excellence Conference. Ozarks Healthcare and several staff members received awards for exceptional customer service achievements in healthcare, including quality of service for patients, quality of work life for professionals, and overall performance. The HealthCare Service Excellence Conference is dedicated to delivering evidence-based solutions to help hospitals and other healthcare facilities improve the overall patient experience.
In 2021, the Summit Awards committee received 240 nominations from 21 different healthcare organizations spanning 10 states. Sixty-eight of the nominees were chosen as Pinnacle Achievers (the best of the best), and 19 of those were presented the Summit Award at the Night of Excellence held in November. Pinnacle Achievers are finalists who qualify for the distinguished Summit Award, which celebrates exceptional customer service achievements in healthcare and includes initiatives for improving: the quality of service for patients/customers, the quality of work life for professionals, and the performance of individuals and organizations. Individuals, teams, or organizations must be a Pinnacle Achiever to be eligible for a Summit Award.
Ozarks Healthcare Pinnacle Achievers for 2020 included:
- Missy Duggar, Ozarks Healthcare Behavioral Health Center (BHC) – Service Excellence Advisor First Year
- Ozarks Healthcare Behavioral Health Center (BHC) – Medical Clinic of Choice
- Ozarks Healthcare’s Great Place to Work OASIS Team – OASIS Team
- Behavioral Health Community Support Specialists, Ozarks
- Healthcare Behavioral Health Center (BHC) – DO IT Improvement of the Year
- Chelsey VanWinkle, Ozarks Healthcare Behavioral Health
- Center (BHC) – Service Excellence Advisor Super Coach
- Lacey Carter, Executive Director of Nursing – Motivating Administrator
Ozarks Healthcare’s Behavioral Health Center (BHC) received a Summit Award for its nomination of “Medical Clinic of Choice.”
A group of Ozarks Healthcare staff members traveled to La Jolla earlier this month to be recognized at the conference’s awards ceremony and attend breakout sessions on a variety of educational topics.
“We are incredibly proud of the efforts all of our coworkers have continued to make, even through a pandemic, to build our culture of service excellence,” Tom Keller, Ozarks Healthcare President and CEO, said. “The awards we were able to take home from this year’s Healthcare Service Excellence Conference are concrete evidence of all the hard work we have put into our service excellence initiative over the past year. We are especially proud of those at our Behavioral Health Center who have poured a tremendous amount of time and energy into improving the full circle of patient care. It is always are goal to continue making strides in providing the best patient experience possible for all we serve.”
The 2020 Breakthrough Awards highlighted improvements and achievements of patient satisfaction and patient experience scores within an organization. In addition to its Pinnacle and Summit Awards, Ozarks Healthcare was rewarded for its increase in its care of patients, communications between providers and patients, specific care issues, overall rating, and overall quality and measure.
Ozarks Healthcare was also recognized during the conference for its communication strategies during COVID-19. Melody Hubbell, Director of Marketing and Public Relations at Ozarks Healthcare, presented about the organization’s internal and external communication strategies, and how they evolved through the pandemic. Ozarks Healthcare’s Emergency Department was also highlighted. Brian Lee, Certified Speaking Professional with Custom Learning Systems, spoke about Dr. Curtis Horstman, Medical Director of Ozarks Healthcare’s Emergency Department, as an example of resilience.
Custom Learning Systems is recognized as a leading expert in helping healthcare organizations transform their service delivery by creating a culture of engagement and accountability. The company achieves this through dynamic educational initiatives, personalized coaching, and consulting. Ozarks Healthcare is one of hundreds of healthcare organizations have partnered with Custom Learning Systems in their journey to excellence in patient satisfaction.
Ozarks Healthcare is a system of care encompassing primary care and specialty clinics, along with complete rehabilitation, behavioral healthcare, and home health services. While the 114-bed acute care hospital cares for more than 5,400 admissions, the entire health system has more than 364,000 patient visits annually in South Central Missouri and Northern Arkansas. For more information about Ozarks Healthcare, visit www.OzarksHealthcare.com.
Ozarks Healthcare attendees and award recipients were recognized at the 21st annual HealthCare Service Excellence Conference held in La Jolla, California. Pictured on back row, left to right: Megan Thompson, Katie Mahan, Theresa Speake, Tom Keller, Richard McGee, EZ Niles, Karlee Marvin, and Lacey Carter. Pictured on front row, left to right: Melody Hubbell, Sidney Barton, Chelsey VanWinkle, Kathy Hellums, Missy Duggar, and Jennifer Lundry-Jackson.
Ozarks Healthcare’s Behavioral Health Center (BHC) received a distinguished Summit Award, which celebrates exceptional customer service achievements in healthcare, for recognition as “Medical Clinic of Choice.” Pictured beginning second to left are Jennifer Lundry-Jackson, Community Psychiatric Rehabilitation Center Supervisor, Richard McGee, Director of Ozarks Healthcare’s BHC, and Chelsey VanWinkle, Client Support at Ozarks Healthcare’s BHC, accepting their Summit Award at the conference’s awards ceremony.
Lacey Carter, Executive Director of Nursing at Ozarks Healthcare, received a Pinnacle Award for “Motivating Administrator.” She is pictured with Tom Keller, Ozarks Healthcare President and CEO, as they both accept Breakthrough Awards, which highlight improvements and achievements of patient satisfaction and patient experience scores, at the conference’s awards ceremony.
Melody Hubbell, Director of Marketing and Public Relations at Ozarks Healthcare, presented about the organization’s communication strategy during COVID-19 at the HealthCare Service Excellence Conference.
Brian Lee, Certified Speaking Professional with Custom Learning Systems, spoke about Dr. Curtis Horstman, Medical Director of Ozarks Healthcare’s Emergency Department, as an example of resilience.
